Complaint Procedure Form

Gilesgate Bathroom Studio aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with the organisation.

If you are not satisfied and wish to raise the matter more formally then please provide specific content and we will be best able to deal with your complaint, for example we may need to speak with the installer in advance, or need to order specific parts etc dependant on the nature of the complaint.

The aim is to investigate your complaint properly and give you a reply as soon as possible but within a maximum of ten working days, setting out how the problem will be dealt with.

If this is not possible, then an interim response will be made informing you of the action taken to date or being considered. All written complaints will be logged and you will receive a written acknowledgement within three working days.

Please note: Gilesgate Bathroom Studio have a zero tolerance policy regarding threatening or aggressive behavior toward staff and employees, this includes shouting or any such inappropriate behaviour. We will always do our very best to resolve a rare complaint however unacceptable behaviour will be reported to the authorities immediately and we will cease to deal with the complaint or enquiry request.